White Glove Service
We provide delivery through the most reputable shipping companies in America to 48 states (exclude Alaska and Hawaii). A small extra charge for delivery to a residential location will incur and will be calculated online before checking out.

International Shipping
Please contact us for international orders.

Damage Claims
Inspect your order as soon as it arrives for damage during shipping. In the event your furniture is damaged during shipping notify us immediatley and file a claim with the trucking company immediatly. Information about shipping and a place for you record damage will be provided to you on a receipt given to you by the truck driver when your furniture is delivered. Note any damage on the form.

Take photographs of any damage including the packing and the furniture. Please forward photographs to us. Notify us immediatly if you notice any damage. The trucking company is responsible to reimburse you for any damage that occurs in shipping. We stand behind you 100% until you are completely satisfied!

Delivery Time
Delivery time depends upon what you order. Items that are in our California warehouse can be delivered within two weeks. Small items are usually delivered within seven days. Items in stock in our China warehouse require additional time. Items posted online will usually have an expected date to arraive in the States. However delivery time may also vary depending upon freight service in you local area.

We will give you our best estimate regarding delivery dates. This is our best estimate only. We do not control the trucking companies. Do not panic if your order is delayed by shipping.

Changing Delivery Destination
We will try to help you but we can not be responsible for extra freight charges incurred if you change the delivery destination while the item is en route. There is no guarantee that you will be able to change the delivery destination while the item is en route. Extra freight charges may apply.

Return Policy
The high quality of our carefully selected antiques has resulting in many very satisfied customers who shop at Chaos Chinese Antique. But we know from experience that our customers do not return furniture displaying extraordinary craftsmanship, quality, and appeal. And we keep you informed of every step in the process from order to delivery, standing by you 100%.

If you are not satisfied with your purchase, you may return it within 7 days and receive a full refund on your order. However, you will be responsible for the shipping back to our warehouse in Aneheim, California. Items must be returned without damage in the original packing. Please notify us immediately if you intend to return a purchase.

Authorization from Chao's Chinese Antique is required prior to the return of any item. We will give you instructions on where and how to ship. We recommend that you insure returned items for the full value of the item shipped.